Freshdesk | Polytomic Docs

Supports:

✅ Models
✅ Model sync destination
✅ Bulk sync source
✅ Connection Proxy

Connection

Configuration

Name	Type	Description	Required
`apikey`	`string`	API Key	`true`
`subdomain`	`string`	Subdomain e.g. ‘polytomic’ if your helpdesk is at https://polytomic.freshdesk.com	`true`

Example

1 {
2   "name": "Freshdesk connection",
3   "type": "freshdesk",
4   "configuration": {
5     "apikey": "secret",
6     "subdomain": "polytomic"
7   }
8 }

Model Sync

Source

Configuration

Name	Type	Description	Required
`object`	`string`	Object	`true`

Example

1 {
2   ...
3   "configuration": {
4     "object": "object"
5   }
6 }

Target

Freshdesk connections may be used as the destination in a model sync.

Bulk Sync

Source

Freshdesk connections may be used as a bulk sync source. No additional configuration options are required.

1	{
2	"name": "Freshdesk connection",
3	"type": "freshdesk",
4	"configuration": {
5	"apikey": "secret",
6	"subdomain": "polytomic"
7	}
8	}