Zendesk Support | Polytomic Docs

Supports:

✅ Models
✅ Model sync destination
✅ Bulk sync source

Connection

Configuration

Name	Type	Description	Required
`api_token`	`string`	API token (required if `auth_method` is “apitoken”)	`false`
`auth_method`	`string`	Authentication method Accepted values: `apitoken`	`true`
`custom_api_limits`	`boolean`	Enforce custom API limits	`false`
`domain`	`string`	Zendesk Subdomain	`true`
`email`	`string`	Email (required if `auth_method` is “apitoken”)	`false`
`oauth_refresh_token`	`string`	(required if `auth_method` is “oauth”)	`false`
`ratelimit_rpm`	`integer`	Maximum requests per minute Set a custom maximum request per minute limit.	`false`

Example

1 {
2   "name": "Zendesk Support connection",
3   "type": "zendesk_support",
4   "configuration": {
5     "api_token": "secret-token",
6     "auth_method": "apitoken",
7     "custom_api_limits": false,
8     "domain": "polytomic.zendesk.com",
9     "email": "user@example.com",
10     "oauth_refresh_token": "dasfdasz62px8lqeoakuea2ccl4rxm13i6tbyorxhu1i20kc8ruvksmzxq",
11     "ratelimit_rpm": 0
12   }
13 }

Model Sync

Source

Configuration

Name	Type	Description	Required
`object`	`string`	Object	`true`

Example

1 {
2   ...
3   "configuration": {
4     "object": "tickets"
5   }
6 }

Target

Zendesk Support connections may be used as the destination in a model sync.

All targets

Configuration

Name	Type	Description	Required
`replace_relationships`	`boolean`	Replace existing relationships	`false`

Example

1 {
2   ...
3   "target": {
4       "configuration": {
5         "replace_relationships": false
6     }
7   }
8 }