Zendesk Support | Polytomic Docs

Supports:

✅ Models
✅ Model sync destination
✅ Bulk sync source

Connection

Configuration

NAME	TYPE	DESCRIPTION	REQUIRED	READONLY
domain	string		true	false
custom_api_limits	boolean		false	false
ratelimit_rpm	integer	Set a custom maximum request per minute limit.	false	false
auth_method	string	Accepted Values: {“value”:“apitoken”,“label”:“API token”}	true	false
api_token	string	(required if `auth_method` is “apitoken”)	false	false
email	string	(required if `auth_method` is “apitoken”)	false	false

Example

1 {
2   "name": "Zendesk Support connection",
3   "type": "zendesk_support",
4   "configuration": {
5     "api_token": "secret-token",
6     "auth_method": "apitoken",
7     "custom_api_limits": false,
8     "domain": "polytomic.zendesk.com",
9     "email": "user@example.com",
10     "ratelimit_rpm": 0
11   }
12 }

Model Sync

Source

Configuration

NAME	TYPE	DESCRIPTION	REQUIRED	READONLY
object	string	Object	true	false

Example

1 {
2   ...
3   "configuration": {
4     "object": "tickets"
5   }
6 }

Target

Zendesk Support connections may be used as the destination in a model sync.

All targets

Configuration

NAME	TYPE	DESCRIPTION	REQUIRED	READONLY
replace_relationships	boolean	Replace existing relationships	false	false

Example

1 {
2   ...
3   "target": {
4       "configuration": {
5         "replace_relationships": false
6     }
7   }
8 }